HOLIDAY GIFT RECOMMEND

Regarding notation and returns/refunds based on the Specified Commercial Transactions Act

Regarding notation and returns/refunds based on the Specified Commercial Transactions Act

Distributor

 STOCK

Name of the General Manager

 Yozo Kameda, Arito Omura

post code

 920-0997

address

 2 Tatemachi, Kanazawa City, Ishikawa Prefecture

Explanation of charges other than the product price

●Shipping fee is 690 yen nationwide (excluding Hokkaido, Okinawa Prefecture, and some remote islands. Shipping fee is 1,190 yen)

●Free shipping nationwide for purchases over 30,000 yen (free shipping does not apply to Hokkaido, Okinawa Prefecture, and some remote islands. Shipping costs of 1,190 yen will be charged. We will contact you with the total amount including shipping after you have completed the purchase procedure.)


Cash on delivery fee: Less than 10,000 yen: 330 yen; 10,000 yen or more but less than 30,000 yen: 440 yen; 30,000 yen or more but less than 100,000 yen: 660 yen; 100,000 yen or more but less than 300,000 yen: 1,100 yen

●We also accept shipping to overseas destinations, but shipping to overseas destinations is not eligible for the free shipping service for orders over 30,000 yen. Please check the shipping rates by area below.

Please check the list below for shipping costs by area.

・North America / South America / Africa ¥5,500
・Europe / Oceania ¥4,500
・Asia ¥3,300

Application expiration date

 ●Payment must be made within 3 days of placing your order. If payment is not received within 3 days of placing your order, we will assume that you have no intention of purchasing the product and your order will be automatically cancelled.

Defective Products

 ●For returns or exchanges of defective products, please contact us within 3 days of receiving the product. Products must be unused when returned.

●If there is any damage during delivery or any other accident, or if the product is defective due to mismanagement, please contact us. We will immediately exchange the product or refund if the product is out of stock. In the case of defective or incorrect products, we will cover all shipping costs.

Sales volume

 Please check each product page.

Delivery time

 ●We are closed on Wednesdays, so any orders or inquiries received during that day will be handled on Thursday after the holiday.

●If you pay by credit card online, your order will be shipped within one day if your payment is confirmed before 4:00 p.m., and the next day if your payment is confirmed after 4:00 p.m.

●If you choose bank transfer, after confirming the advance payment, we will ship within one day if the payment is received before 4:00 p.m., and the next day if the payment is received after 4:00 p.m.

If you choose one of the two payment methods, cash on delivery or credit card payment upon delivery, we will ship your order within one day after confirming it if you place it before 4pm, or the next day if you place it after 4pm.

Payment Method

●Bank transfer, cash on delivery, credit card payment, Paypal

Payment deadline

 ●If paying by credit card or bank transfer, please do so within 3 days of placing your order.
In the case of cash on delivery, electronic money payment at the time of delivery, or credit card payment at the time of delivery, payment will be made after the product arrives.

Return deadline

 ●If you receive an item and try it on, and find that the size doesn't fit, or the color or silhouette is different from what you expected, etc., our store will accept returns and exchanges as long as the following conditions are met and you agree, so please rest assured. Unlike in-store, when ordering online, you order based on limited information such as photos and comments, so it is natural that the size, color, etc., may not be what you had in mind. This is unavoidable, so please feel free to contact us regarding returns and exchanges. (However, we do not accept returns of small vintage items or accessories. Please check before ordering.)

For returns and exchanges, please contact us within 3 days of receiving the product and ship the product within 3 days of our reply. We cannot accept returns after 3 days.

●When returning an item, it must be unused.

Please send all accessories such as tags, boxes, etc. Returns will not be accepted if accessories are missing.

●We generally do not accept returns of sale items.

●We have a physical store, but even for those who shop online, we try to make the colors in the photos as close to the real thing as possible, and we also provide comments on the texture of the fabric, although we have limited knowledge, in order to be the store closest to our customers. We hope to help you have a fun shopping experience.

●Please consider carefully before purchasing. Please feel free to ask any questions you may have, as product images and descriptions may not be sufficient to understand the product. We will do our best to answer your questions in as much detail as possible.

Returns and Refunds

●Refunds for payments other than credit card

In the case of returns due to customer's convenience, we will refund the amount minus the bank transfer fee (starting from 330 yen) that we charge when we transfer the money from our company. (If you pay by credit card online, this fee will not be charged because we will cancel the transaction online.) Refunds will be made the day after the returned item arrives (excluding Saturdays, Sundays, and holidays).

Example: We will refund 9,800 yen (item purchased by the customer) - 330 yen (transfer fee transferred to your account) = 9,470 yen.


●If you purchase a new item that costs 30,000 yen or more individually, we will cover the shipping costs for returns and exchanges.
*Used and sale items are excluded.
*Free shipping for returns and exchanges is not available if the delivery destination is overseas or (Hokkaido, Okinawa, some remote islands).
(See below for more information about this service)

●If you contact us within three days of receiving the product, you can return it to us cash on delivery.

●If you are unsure whether to buy S or M size, we can ship both sizes and let you choose after purchase, and then return the item that doesn't fit. In that case, we will hold the cost of both items and refund or revise the amount after you return them. If you would like to ship a different size, please feel free to contact us first. We will check the stock and do our best to accommodate you.

●If the item is obviously worn, we may refuse to accept returns or exchanges.


●If you paid by credit card or PayPal, we will cancel the order after we receive the returned item. If you paid by bank transfer or cash on delivery, we will refund you by bank transfer after you return the item. For cash on delivery returns, we will cover the shipping costs, but the customer will be responsible for any handling fees.

●Free return and exchange shipping is not included for purchases of 30,000 yen or more. This service is only available for purchases of 30,000 yen or more for individual items.

Other notes

●The size is measured one by one, so please note that there may be slight errors.

●We also sell these items in stores, so they may be sold out.

●Please note that the product images are taken using a digital camera, so the color of the actual product may differ slightly from what you see on your screen. Prices may vary slightly depending on the exchange rate depending on the time of purchase. All products in our store are genuine, so please enjoy your shopping with peace of mind.

Trade name or service name

 Stock New York

telephone number

 076-255-1997

Public email address

 stocknycstuff@gmail.com

homepage address

 http://www.stock-nyc.com